Conflict Management Training

Course Overview

Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF)

 

The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

 

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

 

The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Who is the course for?

The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

What is the assessment method?

This qualification is assessed by:

 

Unit 1: Managing conflict in the workplace when dealing with Customers, Service Users or the Public.

Assessed by a 30-question multiple-choice examination.

 

Unit 2: Delivering Scenario-based conflict management training

Assessed by a portfolio of evidence.

What is the duration of the course?

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 43 hours, 32 hours of which are guided learning (GL).

 

The delivery may be adjusted in accordance with learners needs and/or local circumstances.

Course Enquiry Form

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